Service Design
A practical guide to creating customer centric services
With customer expectations higher than ever before, delivering great service is no longer optional, it’s essential. Service Design is your practical, visual guide to creating services that truly meet customer needs, from first interaction to the final outcome.
Specificaties
| ISBN/EAN | 9781780177274 |
| Auteur | Debra Paul |
| Uitgever | Van Ditmar Boekenimport B.V. |
| Taal | Engels |
| Uitvoering | Paperback / gebrocheerd |
| Pagina's | 338 |
| Lengte | |
| Breedte |