The Ombudsman Handbook
Designing and Managing an Effective Problem-Solving Program
Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
Specificaties
| ISBN/EAN | 9780786448968 |
| Auteur | James T. Ziegenfuss |
| Uitgever | Van Ditmar Boekenimport B.V. |
| Taal | Engels |
| Uitvoering | Paperback / gebrocheerd |
| Pagina's | 214 |
| Lengte | |
| Breedte |