Servant-Leadership Across Cultures: Harnessing the Strengths of the World's Most Powerful Management Philosophy

Manage cross-cultural workforces using the secrets of two international leadership gurus! As our economy globalizes at ever faster rates, managing employees from diverse cultures is becoming the norm--and it can be an extraordinarily complex task. As a leader, how do you make sure everyone's values are recognized? How do you resolve grievances arising from value differences in the most pragmatic ways? The answer is servant-leadership. Grounded in the idea that business leaders exist to serve others while remaining focused on the bottom line, servant-leadership works for Starbucks and Southwest Airlines, and they're not alone. In fact, servant-leadership is practiced at a third of Fortune's 100 Best Companies to Work for. Servant-Leadership Across Cultures explains how to: Identify and fulfill the needs of employees from any cultural background Reconcile apparent contradictions, even deep-seated or culturally based ones Tend to both long- and short-term organizational needs Build community, social capital, and loyalty through stewardship Manage the difference between a fatal error and a chance for improvement You'll also benefit from the lessons of key executives from Dell, Bang & Olufsen, Motorola, Shell, and others--all of whom have used servant-leadership to raise not just their organizations' social stature, but also the bottom line.