Smith, W: A to Z of Effective Communication

The A to Z of Effective Communication is aimed at anyone who wants to make the most out of communication from everyday conversations to the pitch of their life. This pocket sized, charmingly illustrated book is packed with 26 hints and tips to help the reader communicate their message to the right person at the right time in the most suitable way. The book covers everything from preparation to how to listen and appropriate body language to the structure of what to say and how best to say it.