The Handbook of Customer Satisfaction and Loyalty Measurement
The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.
Specificaties
| ISBN/EAN | 9781032838687 |
| Auteur | Nigel Hill |
| Uitgever | Van Ditmar Boekenimport B.V. |
| Taal | Engels |
| Uitvoering | Paperback / gebrocheerd |
| Pagina's | 288 |
| Lengte | |
| Breedte |