Uncommon Service
How to Win by Putting Customers at the Core of Your Business
Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.
Specificaties
| ISBN/EAN | 9781422133316 |
| Auteur | Frances Frei |
| Uitgever | Van Ditmar Boekenimport B.V. |
| Taal | Engels |
| Uitvoering | Gebonden in harde band |
| Pagina's | 272 |
| Lengte | 241.0 mm |
| Breedte | 159.0 mm |